Returns and Exchanges
WHOOAA - The Collection has a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
The return package must be postmarked back to us within 10 calendar days of the date the order was shipped.
Customers are responsible for all return shipping fees. WHOOAA - The Collection is not responsible for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
WHOOAA - The Collection will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
WHOOAA - The Collection
c/o Amber Lyftogt
2330 Teller Rd.
Newbury Park, CA 91320
For questions or more information about our return policy please email us at firstname.lastname@example.org.